Peng Fong Air Conditioning & Engineering Sdn Bhd

Customer Survey List

Dear Sir/Madam,

Our management would like to extend our heartfelt thanks for your past and continuous supports and confidence accorded to us.

Meanwhile, we are pleased to inform you we have extended our services to cover the complete M & E services, i.e all types of Air Conditioning, Refrigeration, Cold Room, Clean Room, All types of Ventilation System, Electrical Works, Electronic Signuage Board, Fire Fighting, Hot & Cold Water Plumbing, Customized Steel Engineering Works, Building Works and all types of Upgrading Services for Buildings and Factories. Should you require any of the above services or encounter any problems in your buildings that require rectification, please give us a call and shall we work with you to resolve your problems in a most professional manner and cost efficient way.

We would also like to inform you in order to improve further on our existing service and any other kind of services you required, we are working towards achieving "ISO 9002" certification.

Enclosed a "Customer Survey List" which require a few minutes of your time to submit. Your comments and feedback would definitely enhance and further improve our services to you.

Look forward to receiving your comments on the Customer Survey List enclosed and thanking you in anticipation.

Yours faithfully,
PENG FONG AIR COND & ENGRG SDN BHD

Jane K F Loke
Managing Director

CUSTOMER SURVEY LIST

Client Name:
Client Email:

Dear Sir/Madam,

In order to enhance and up-grade our services to your esteemed company, we request you to fill-in the following questionnaires. Your duly filled forms will be of great assistance to us. We are committed to do our level best to meet and serve all our clients as our company Motto is to keep our clients "Satisfied and be Confident" in all services rendered.

SERVICE DEPARTMENT
	Excellent	Good	Satisfactory	Poor
Telephone Mannerism
Courteous
Competency
Respond Time
Breakdown Report
Quotation/Prices
Keep to Commitment

Please comment in ways we could improve our services:

SERVICE TECHNICIAN
	Excellent	Good	Satisfactory	Poor
Mannerism
Courteous
Uniform Attire
Technical Competency on:
Service of air conditioning units
Repair of air conditioning units
Respond Time
Responsibility at Site
Cleanliness at Site

Please comment in ways we could improve our services:

ADMINISTRATION DEPARTMENT
	Excellent	Good	Satisfactory	Poor
Telephone Mannerism
Attitude
Faxes
Enquiries
Time Frame of Invoicing
Monthly Statement and Receipts
Respond Time
Keep to Commitment

Please comment in ways we could improve our services:


Would you consider to recommend our services to any of your associates or friends?	Yes	No

Recommended Name of Association / Company / Friend if any:

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